ship

Shipping Policy

Last Updated: [7-29-2025]

Thank you for shopping with Gleam Luxury by DM Below you’ll find all the important information regarding our shipping process.

1. Shipping Locations

We currently ship to:

  • All cities and regions within UAE

  • Selected international destinations (please contact us before ordering internationally)

2. Processing Time

  • Orders are processed within 1–3 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed on the next working day.

3. Delivery Time

  • Standard Delivery (UAE): 3–7 business days

  • Express Delivery (UAE): 1–3 business days (where available)

  • International Delivery: 7–15 business days (may vary by location and customs processing)

Note: Delivery times are estimated and may vary due to courier delays, weather, or high order volume.

4. Shipping Charges

  • Flat Rate Shipping: Rs. [e.g., 200] for orders below the free shipping threshold

  • International Shipping: Calculated at checkout based on destination and weight

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS. You can track your order status through our website or the courier’s portal.

6. Packaging

We pack all products with care to ensure they arrive in perfect condition. Fragile items like perfumes and glass packaging are bubble-wrapped and sealed securely.

7. Delivery Issues

If your package is:

  • Delayed: Please allow 1–2 extra business days before contacting us

  • Lost or Not Received: Contact us at [gleamluxury2025@gmail.com] with your order number

  • Damaged upon arrival: Report within 24 hours with clear photos of the item and packaging

8. Customs & Duties (International Orders)

International customers are responsible for any customs duties, taxes, or import fees required by their country. We are not responsible for delays due to customs.